"We take a human approach and build a very strong relationship with our tenants. That’s our strategy. During COVID, we dropped off pizzas to them and backpacks for the kids. We are investing more to have food delivered to them. This ensures that they take that extra shift, pay their bills, keep up the properties, and even pay their rent on time."
- Our Vision
- Our Approach
- Explore the Research
- Insight Summary
- Exploratory Fieldwork
- 1. Tenants Renting During COVID-19
- 2. Landlords Leasing During COVID-19
- 3. Mothers Rethinking Work During COVID-19
- Focused Fieldwork
- 4. Small Landlords Leasing During COVID-19
- 5. Designing Technology for Non-English Speakers
- 6. Homeowners in 100-year Floodplain or Floodway
- 7. Homeowners Surviving Multiple Natural Disasters
- Program Feedback
- 8. Reactions to Harris County COVID Relief Fund
- 9. Building Large-scale Rental Assistance Programs
- Systems Review
- 10. Building a Homebuying Decision Making Tool
- 11. Building Human-centered Intake Applications